Reference

Your Privacy Policy at virgobet

Your account, wallet and device data stay in one privacy flow at virgobet, from the account-opening step to DANA, OVO, GoPay and QRIS payment records, so you know…

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virgobet Your Privacy Policy at virgobet
CONTACT ROUTES

Reach Us About Your Privacy

Privacy questions should reach the right team quickly, especially when they involve wallet records or a login you do not recognise.

Live chat Use the Help button after login or on the public footer from 10:00 to 02:00 WIB. Share your account phone number and the privacy issue, but never send your password.
Privacy email Send written requests to [email protected] when you need a record of the request. Include your registered phone number, wallet rail used, and the specific data you want checked.
Account message After login, head to Profile > Messages to request a correction or ask how data is used. This route helps us match your request to the active account session.
ACCOUNT CARE

How We Handle Your Account Data

Clear privacy handling helps you decide whether to open an account and what to share with us.

Account setup data

During account creation, we collect your name, phone number, login details and contact choices. That data lets us identify your account, send security prompts and respond when you ask for a correction.

Payment matching

DANA, OVO, GoPay and QRIS references are kept with wallet records so deposits and withdrawals can be matched to your account. We use those records for verification, support replies and dispute checks.

Device and cookies

Cookies and device signals help us recognise a session, remember language choices and detect risky logins. You can clear browser cookies, but some security checks may run again on the next visit.

Session security

We use session checks, password controls and login history to reduce account misuse. If your device changes, we may ask for extra verification before showing wallet records or profile settings.

Record retention

Retention follows the reason the record exists: account service, payment matching, security checks or local legal duties. When a record is no longer needed, we remove or reduce it where practical.

Change requests

If your phone number, wallet name or profile detail is wrong, contact us through chat, email or Profile > Messages. We may verify the account before changing stored data.

Privacy Questions Before You Open Account

These answers focus on the privacy points you may search before sharing account or wallet data with us. They cover what we collect, how payment records are used, how cookies work, how you can request changes, and what happens when local law affects access. If your question involves a specific transaction, include the DANA, OVO, GoPay or QRIS reference when you contact us.

We collect the details needed to create and protect your account, such as name, phone number, login credentials, device signals and contact records. Wallet references are added only when you use DANA, OVO, GoPay or QRIS.

We use payment references to match deposits and withdrawals to your account, check disputes and answer wallet questions. We do not use those records to sell your data or send it for unrelated advertising.

Yes. Contact live chat, email [email protected], or use Profile > Messages after login. We may confirm your registered phone number or recent wallet reference before changing profile data.

Cookies help keep your session active, remember basic choices and detect unusual access. If you clear cookies, you may need to log in again and pass extra checks before viewing wallet records.

We keep records only for the purpose they serve, such as account service, wallet matching, security checks or legal duties. When that purpose ends, we remove or reduce the data where practical.

We share data only when needed for account operation, payment matching, security checks, technical hosting or legal duties. Any service provider receiving data must handle it for the limited task we assign.

Access and eligibility depend on local law and are available only where local law permits. Privacy requests can still be sent through email if you need help with stored account or payment data.

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